Privacy Policy

Overview

At 11bt, we take your privacy seriously. This Privacy Policy explains in plain language how 11bt collects, processes, stores, and shares personal information when you access or use our platform at https://11bt.bio. By registering an account or continuing to use our services, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

We are committed to protecting your personal data in accordance with applicable data protection principles. This policy applies to all users of 11bt, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh, as well as visitors who browse our platform without registering.

1. Information We Collect

When you use 11bt, we may collect the following categories of personal information to provide you with a smooth, secure, and personalised gaming experience:

• Identity Information: full name, date of birth, gender, and a copy of a government-issued photo ID for KYC verification purposes.
• Contact Information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial Information: mobile financial service details for bKash, Nagad, Rocket, and Upay transactions; bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported institutions; deposit and withdrawal transaction history.
• Technical Information: IP address, device type, browser type and version, operating system, referring URL, session duration, and gameplay logs.
• Behavioural and Preference Data: game preferences, betting history, favourite sports (such as cricket BPL and T20), bonus claims, and communication preferences.

We collect information directly from you when you fill in forms, make deposits or withdrawals, contact our support team, or interact with any feature of our platform. We may also collect data automatically through cookies and similar tracking technologies described in Section 4 below.

2. How We Use Your Information

11bt uses the personal information we collect for the following legitimate purposes:

• Account Management: to create, verify, and maintain your 11bt account, and to process your login and registration details securely.
• Payment Processing: to facilitate secure deposit and withdrawal transactions through bKash, Nagad, Rocket, Upay, and supported bank channels in Bangladesh.
• Platform Improvement: to analyse usage patterns, fix technical issues, and continuously improve our games, features, and overall user experience.
• Responsible Gaming Compliance: to monitor gameplay activity for signs of problem gambling and to enforce age-restriction policies (21+ only) across our platform.
• Fraud Prevention and Security: to detect and prevent fraudulent activity, money laundering, or any other illegal conduct that may affect our platform or its users.
• Marketing and Promotions: to send you relevant offers, bonuses, and updates about new games or seasonal promotions (such as Eid specials or BPL cricket season offers) — only where you have provided your consent.

3. Payment Data & Financial Information

11bt supports a range of local payment methods widely used across Bangladesh, including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, your financial details are transmitted using SSL encryption and are processed through trusted payment gateways. 11bt does not store your full mobile wallet PIN, banking passwords, or card security codes on our servers.

Transaction records, including amounts, timestamps, and payment method references, are retained for a period necessary to comply with anti-money-laundering requirements and to resolve any disputes. All financial data is handled with the highest level of confidentiality and is accessible only to authorised personnel within 11bt.

4. Cookies and Tracking Technologies

11bt uses cookies and similar tracking technologies to deliver a personalised experience, analyse site performance, and remember your preferences across sessions. The types of cookies we use include:

• Essential Cookies: strictly necessary to operate our platform, authenticate your session, and maintain security. These cannot be disabled without affecting core functionality.
• Analytics Cookies: used to collect anonymised data about how visitors interact with our site — such as page views, session lengths, and popular game categories — so we can improve our offering.
• Preference Cookies: remember your language setting, default game view, or other personalisation choices so you do not have to reconfigure them on each visit.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the 11bt platform. We do not use cookies to collect sensitive personal data such as financial credentials or passwords.

5. Disclosure of Your Information

11bt does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service Providers: trusted third-party vendors who assist in running our platform — such as payment processors, customer support tools, and hosting infrastructure — under strict confidentiality agreements.
• Legal Requirements: if required by applicable law, regulatory authority, or court order, we may disclose your data to government bodies or law enforcement agencies to the extent necessary to comply with legal obligations.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We require all third parties who process your data on our behalf to maintain appropriate technical and organisational safeguards and to use your information only for the specific purposes we have authorised.

6. Data Retention

We retain your personal information for as long as your account remains active or as required to provide our services. If you close your account, we may continue to hold certain data for a period thereafter as required by anti-money-laundering obligations, dispute resolution procedures, or applicable regulations.

When personal data is no longer required for any of these purposes, we take reasonable steps to securely delete or anonymise it to prevent unauthorised access, disclosure, or misuse.

7. Security of Your Information

11bt implements industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, two-factor authentication options, and regular security audits of our platform.

While we take all reasonable precautions to secure your data, no online service can guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in a timely manner and take immediate steps to contain the impact.

8. Your Rights and Choices

As a user of 11bt, you have the following rights in relation to your personal data:

• Right of Access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to Rectification: if any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: in certain circumstances you may request that we delete your personal data, for example if it is no longer needed for the purposes for which it was collected and no overriding legal obligation requires its retention.
• Right to Withdraw Consent: where we rely on your consent to process your personal data (for example for marketing communications), you may withdraw that consent at any time by adjusting your account settings or contacting support.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days. Please note that we may need to verify your identity before fulfilling any request.

9. Children's Privacy

11bt is strictly intended for adults aged 21 and above. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that a minor has accessed our platform or provided personal information, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

10. Changes to This Policy

11bt reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the 'Last Updated' date at the top of this page and, where appropriate, by sending a notification to the email address registered with your account.

Your continued use of 11bt after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 11bt handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh.

Email: [email protected]