Responsible Gaming at 11bt
We believe gambling should be fun, safe, and always in your control. Explore our tools and guidelines designed to protect every player in Bangladesh.
Our Commitment to Safe Play
At 11bt, we take responsible gaming seriously. Our platform is designed for adults aged 21 and above in Bangladesh who choose to gamble as a form of entertainment — not as a way to earn money or escape personal problems. We are committed to providing a secure, fair, and transparent environment where every player can enjoy cricket betting, live casino, slots, and more without losing sight of healthy boundaries.
Gambling at 11bt is meant to be an enjoyable leisure activity. We strongly encourage all our players from Dhaka, Chittagong, Sylhet, and across Bangladesh to set personal limits, play within their means, and take breaks when needed. Our support team is always available to assist anyone who feels their gaming habits may be getting out of hand.
⚠️ Important: Gambling is for entertainment only. Never chase losses or bet money you cannot afford to lose. If gambling is affecting your daily life, relationships, or finances, please seek help immediately. 11bt is strictly for players aged 21 and over.
We continuously invest in player protection features, working to ensure that our platform remains a positive space for recreational gambling. Our responsible gaming policy is built around six core pillars: age verification, deposit limits, time-out periods, self-exclusion, session management, and dedicated player support.
Our Player Protection Pillars
11bt is strictly for adults 21 and older. We verify age at registration and may request ID documents at any time to protect underage players.
Set daily, weekly, or monthly deposit caps to keep your spending in check. Once set, limits take effect immediately and can only be increased after a cooling-off period.
Need a short break? Activate a time-out from 24 hours up to 6 weeks. During this period your account is paused and you cannot place bets or access games.
If you feel gambling is becoming harmful, opt for self-exclusion for 6 months, 1 year, 3 years, or permanently. This is a firm decision that cannot be reversed within the chosen period.
Control how long you play each session. Set a session timer and receive a notification when your chosen play time is up, helping you stay aware of time spent.
Our trained support team is available around the clock. If you are concerned about your gambling habits, reach out via email and we will connect you with professional guidance.
Responsible Gaming Tools in Detail
Deposit Limit Controls
Log in to your 11bt account settings to set or update your deposit limits. You can choose from daily (e.g., ৳500), weekly (e.g., ৳2,000), or monthly (e.g., ৳5,000) caps. Reductions apply instantly; increases require a 24-hour review period to prevent impulsive decisions.
Time-Out and Cooling-Off
A time-out pauses your account for a defined period — from 1 day up to 6 weeks. You will not be able to log in, place bets, or make deposits during this period. Any pending withdrawals are processed as normal. At the end of the period your account resumes automatically unless you extend it.
Self-Exclusion Program
Self-exclusion is a serious, binding commitment. Once activated, your account is closed for the selected duration and you will not be permitted to open a new account during that period. 11bt will also take steps to remove you from marketing lists. To request self-exclusion, contact our support team via email.
Reality Checks
Enable reality-check reminders that pop up at intervals of your choice (every 30, 60, or 90 minutes) while you are playing. These reminders display how long you have been playing and how much you have wagered, helping you make informed decisions about continuing.
Warning Signs of Problem Gambling
Gambling problems can develop gradually. Recognizing the early warning signs is the first step towards getting help. If you identify with any of the following, we encourage you to use our tools or contact support immediately.
- Spending more money on gambling than you originally planned or can afford.
- Chasing losses — continuing to bet in an attempt to win back money you have lost.
- Neglecting work, family, or social responsibilities because of gambling.
- Feeling restless, irritable, or anxious when not gambling.
- Borrowing money or selling assets to fund your gambling activity.
- Lying to loved ones or hiding the extent of your gambling from others.
Get Help — You Are Not Alone
At 11bt, we understand that gambling problems are a serious issue that affects many people across Bangladesh. Whether you are in Dhaka, Rajshahi, Khulna, or Barisal, our support team is ready to help you take the right steps. We treat all support requests with complete confidentiality and without judgment.
If you feel your gambling has become a problem, do not wait. Contact us immediately to set up self-exclusion, adjust your limits, or simply talk to someone on our team. Remember: reaching out is a sign of strength, not weakness.
Email us anytime — our responsible gaming team responds within 24 hours:
You can also use the live chat feature inside your 11bt account for faster assistance during peak hours (Bangladesh Standard Time, UTC+6).
Responsible Gaming FAQs
Play Responsibly — Explore 11bt Safely
When gambling stays fun and within your limits, it can be a great form of entertainment. Explore cricket betting, slots, and casino games — always at your own pace.